Mastering Service Excellence
Elevate Your Professional Polish: Cultivate Confidence and Precision in Every Interaction.
Course Ref no: TGS-2025053787
2 Days
16 hours
In-Person Workshop
Who is this for
- 25 Years Old and Above
- Makeup enthusiast
Course Date & Schedule
Date
- 1 & 8 August 2025
- 10 & 17 August 2025
- 20 & 27 August 2025
- 3 & 4 September 2025
- 10 & 17 September 2025
Schedule
- Day 1 : 9:00am – 6:00pm
- Day 2 : 9:00am – 6:00pm
From Fading Impressions to Lasting Loyalty
Are you losing customers due to service missteps, struggling to build trust, or facing communication breakdowns? In a market where one bad experience can mean lost loyalty, you need to close those critical service gaps.
Our “Mastering Service Excellence” program is for professionals ready to transform these challenges. Learn to refine your approach, ensure your professional presence consistently builds credibility, and effectively manage feedback. We’ll equip you to deliver the personalized experiences that turn fleeting encounters into lasting advocacy.
Join “Mastering Service Excellence” to perfect your skills and eliminate costly mistakes. Your revitalised client relationships (and your business) will thrive.
Course Objective
Customer service training is crucial for businesses aiming to boost customer satisfaction and retention.
A strong training program addresses key service gaps that impact loyalty, as over 50% of consumers will switch to a competitor after one bad experience.
Equipping employees with skills to meet customer needs reduces the risk of losing loyal customers.
Projecting professionalism as a way to build trust and credibility.
Use effective communication to enhance interactions and minimizes misunderstandings
Personalized customer experiences to foster loyalty from the customers. This includes in managing feedback which demonstrates value for customer opinions.
In summary, this comprehensive training aim to improve service quality and drives business success, especially in make up industry.
This course suits customer-facing roles, enhancing skills for both new hires and experienced staff, and benefits organizations seeking better service outcomes.
From Service Gaps to Stellar Connections
Foundational Makeup Artistry
Gain confidence from the ground up. Learn to identify makeup products for face, eyes, cheeks & lips. Master matching makeup to skin types and tones for flawless results. Apply makeup confidently using pro tools & techniques, building a solid artistic base.
Advanced Artistry & Creative Blending
Elevate your skills. Learn contouring & highlighting for all face shapes to sculpt with precision. Discover how to blend colors to create custom looks, unlocking your creative potential for unique client transformations.
Professional Client Excellence
Cultivate vital professional skills. Build a professional image & communication skills to instill trust and minimize misunderstandings. Learn to meet customer needs effectively and deliver excellent, personalized service, fostering loyalty. Master addressing feedback constructively to enhance client experience.
Course Run Outcome
At the end of this course, you will learn:
- Define customers and their needs and expectations.
- Demonstrate a professional image and persona that positively impacts the organization.
- Apply effective verbal and non-verbal communication skills when interacting with customers, based on key principles of effective communication.
- Demonstrate the qualities of a service professional by providing personalized service and exceeding customer expectations.
- Report feedback to enhance the customer experience
Course Fee and Government Subsidies
Before GST
After GST
Foreigner
430
468.70
Singapore Citizen 25-39 years old & Singapore PR
215
253.70
Singapore Citizen 40 years old & above
129
167.70
Course Support
- SFC (SkillsFuture Credit) claimable, including GST
- SFEC claimable for eligible Singapore-registered companies
- PSEA claimable
Applicable SSG Grant:
- SkillsFuture Funding (Baseline)
- SkillsFuture Mid-career Enhanced Subsidy
- SkillsFuture Enhanced Training Support for SMEs